Customer Relationship Management

Customer Relationship Management

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Delivery Mode

In-Classroom Training

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• Understand customer lifecycle and relationship strategies • Leverage CRM tools to build loyalty • Segment, target, and personalize communications

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• Understand customer lifecycle and relationship strategies

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• Leverage CRM tools to build loyalty

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• Segment, target, and personalize communications

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Introduction to CRM systems

Customer segmentation

Managing customer data

Retention strategies

CRM analytics

Our Institution's Educational Services Permit is issued by the Knowledge and Human Development Authority (KHDA) in Dubai, Abu Dhabi Centre for Technical and Vocational Education and Training (ACTVET) in Abu Dhabi, Technical and Vocational Training Corporation (TVTC) in KSA, and Ministry of Labor in Oman.

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