Exceptional Experiences: Mastering the Art of Guest and Customer Satisfaction

Exceptional Experiences: Mastering the Art of Guest and Customer Satisfaction

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Delivery Mode

In-Classroom Training

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• Exceed guest expectations through service excellence • Understand emotional drivers of satisfaction • Handle complaints and recovery processes effectively

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• Exceed guest expectations through service excellence

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• Understand emotional drivers of satisfaction

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• Handle complaints and recovery processes effectively

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The customer journey

Moments of truth

Empathy and active listening

Complaint handling

Experience design frameworks

Our Institution's Educational Services Permit is issued by the Knowledge and Human Development Authority (KHDA) in Dubai, Abu Dhabi Centre for Technical and Vocational Education and Training (ACTVET) in Abu Dhabi, Technical and Vocational Training Corporation (TVTC) in KSA, and Ministry of Labor in Oman.

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